All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $10 flat rate shipping to Asia Countries (Excluding Singapore)

Shipping option	Estimated Delivery time	Price
Domestic (Singapore)	1 to 2 business days	$0
Asia Countries	5 to 7 business days	$15
Outside of Asia	7 to 14 business days	$25

 

Local delivery

Free local delivery is available for orders over $30 within Singapore. For orders under $30, we charge $3.50 for local delivery.

Deliveries are made from 10am - 10pm on Weekdays & Saturdays. We will contact you via call, text message or WhatsApp with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at 18 Boon Lay Way, 08-146, Singapore 60996. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10am-6pm on Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option	Estimated delivery time	Price
Domestic	1 to 2 business days	$0
Asia	5 to 7 business days	$15
Outside of Asia	7 to 14 business days	$25

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Theultimatedesk is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@theultimatedesk.com with your name and order number, and we will look into it for you.

 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@theultimatedesk.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@theultimatedesk.com